Does Slotivo take a commission on bookings?+
No. Guests book through your own booking page, website embed, social links and QR codes. Deposits go to your own Stripe account.
Does the till connect to my card machine?+
Yes, with Stripe and Square card machines: the till sends the exact amount and the bill settles itself when the guest pays. Dojo is on the way. Payments on any other machine can still be recorded by hand, and deposits taken online are applied to the bill automatically.
Does it print tickets or work offline?+
The kitchen and bar can run on screens, printers or both. Cloud printers from Star and Epson connect with nothing to install, and the small Slotivo Bridge drives most other thermal printers. Slotivo needs an internet connection.
Can customers order collection or delivery?+
Yes, with the £10 a month takeaway ordering add-on on a till plan. Customers order and pay for today on your own ordering page, with no commission per order. You set the hours, delivery postcodes, fees and kitchen limits, and delivery is by your own drivers.
Can I bring my guest list with me?+
Yes. Import guests from CSV, and export them again whenever you want. It's your data.
We run more than one site. Does that work?+
Yes. Each venue has its own floor plan, menu and team, and the all-venues report compares sites side by side. One login covers every site.
Is it built for the UK?+
Yes. VAT on receipts, UK GDPR consent records, SMS reminders and correct handling when the clocks change.
Can I sell Christmas Day or Mother's Day as a set-menu event?+
Yes, on every plan. Set a per-person price and set menu, choose whether guests pay in full, pay a deposit or pay on the day, and cap the covers if you like. Events can run past midnight into the next day, and staff record set-menu choices per booking for kitchen prep totals. Choices appear on the bill without an extra charge.
Is the Reservations plan really free?+
Yes, for one venue, with no card needed. It includes online bookings, the floor plan, deposits, reminders, guests and reports. Add the till or more venues when you need them.
Can I change or cancel my plan?+
Any time, from the Plan & billing page. Plans are monthly with no contract. Upgrades start straight away and are charged pro rata. Moving to free takes effect at the end of the month you've paid for, and you can undo it before then.
What happens if my card payment fails?+
Your plan keeps running while Stripe retries the card, so you're not cut off in the middle of service.
What happens to my data if I downgrade?+
Nothing is deleted. Venues over the new plan's limit are paused, which stops online booking and staff access, and they come straight back if you upgrade again.